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  1. Support Center
  2. QuickBooks Online
  3. Troubleshooting

Troubleshooting

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  • QuickBooks Online Sync Error : The following fields are missing in XXXX Customer/Vendor for QuickBooks Online
  • QuickBooks Online Sync Error: Credit Memo sync is not allowed. QuickBooks has AutoApplyCredit turned on, it needs to be turned off for Credit Memo sync.
  • QuickBooks Online Sync Error: QuickBooks Online Business Validation Error: An account you chose for a billable expense doesn't have an income account associated with it. Before you save this transaction, you need to make that association or the income won
  • QuickBooks Online Sync Error: The name "<list item name>" of the list element is already in use
  • QuickBooks Online Sync Error: A business validation error has occurred while processing your request Business Validation Error: There can be only one account of detail type Opening Balance Equity
  • QuickBooks Online Sync Error: Required param missing, need to supply the required value for the API Required parameter Line.Description is missing in the request
  • QuickBooks Online Sync Error: Current user or organization does not have valid permissions
  • QuickBooks Online Sync Error: ERROR CODE:7001, ERROR MESSAGE:message=Subscription for company has lapsed or Invalid destination URL is used. Sandbox company works with Sandbox URL and Production company works with Production URL.; errorCode=007001; status
  • QuickBooks Online Sync Error: Service Temporarily Unavailable. The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later
  • QuickBooks Online Sync Error: Invalid account type used Invalid account type: You cannot use this account to create items as the account is used by system to track the tax amount.
  • QuickBooks Online Sync Error: Parent obj xxxxxxxxx is missing in the accounting side
  • QuickBooks Online Sync Error: Business Validation Error: You can't delete this account because it is part of the Online Banking feature.
  • QuickBooks Online Sync Error: Business Validation Error: You cannot delete or edit the Opening Balance Equity account. It is used to create initial balances or balance adjustments.
  • QuickBooks Online Sync Error: Business Validation Error: You cannot delete or edit the Retained Earnings account. It is used to create the balance sheet report.
  • QuickBooks Online Sync Error: Business Validation Error: You cannot delete an account that is associated with a Form 1099 box.
  • QuickBooks Online Sync Error: A related object (vendor/customer/account/item) does not exist in Bill.com. Please ensure these objects are created/synced or resolve any sync errors for these related objects first.
  • QuickBooks Online Sync Error: You can not delete this transaction because it is matched to a transaction that was downloaded into a different account
  • QuickBooks Online Sync Error: The vendorId cannot be updated on the Bill because there are existing payments.
  • QuickBooks Online Sync Error: Items that are used on invoices cannot have sub-items; Categories cannot be used in transactions, or Invoice is using an item that has sub-items. Such items are called categories in QBO and are not allowed on invoices.
  • QuickBooks Online Sync Error: Invalid Reference Id : Categories cannot be used in transactions.
  • QuickBooks Online Error: There is no account associated with the item "xxxx". Is it marked for purchase, and has an account associated with...
  • QuickBooks Online Sync Error: Invalid Reference Id: The account you are trying to use has been deleted.
  • QuickBooks Online Sync Error: The TaxId field in QuickBooks Online is encrypted in vendor
  • QuickBooks Online Sync Error: Missing required data for: invoiceNumber.
  • QuickBooks Online Sync Error: Business Validation Error: You must enter the email address for this customer in order to email statements.
  • QuickBooks Online Sync Error: Business Validation Error: For billable expenses, you must use an account of one of the following account types: expense, other expense, other current liabilities, other current assets, other assets, fixed assets, or COGS.
  • QuickBooks Online Sync Error: Subscription period has ended or canceled or there was a billing problem : You can't add data to QuickBooks Online Essentials/Plus because your trial or subscription period ended, you canceled your subscription, or...
  • QuickBooks Online Sync Error: Invalid account type: You can't associate a product or service with accounts of certain types (such as Accounts Receivable and Accounts Payable)
  • QuickBooks Online Sync Error: The customer you have specified has been deleted. You cannot create or edit a transaction with a deleted customer
  • QuickBooks Online Sync Error: Some chart of accounts of type Equity may not sync
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