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  1. Support Center
  2. Sage Intacct
  3. Troubleshooting

Troubleshooting

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  • Finding your Sage Intacct Company ID
  • Sage Intacct Sync Error: Intacct - Incorrect ID or password or Unknown error on sync! Intacct user authentication failure
  • Sage Intacct Sync: Missing Transactions
  • Sage Intacct Sync Error: Intacct user authentication failure
  • Sage Intacct Sync Error: Line 1: The vendor dimension you selected -- 'vendor ID' -- is not related to your header-level Vendor Id dimension.
  • Sage Intacct Sync Error: “Payment cannot be processed as one or more bills have been paid. Please check your input values.”
  • Sage Intacct Sync Error: The term name 'XXXX' is invalid
  • Sage Intacct Sync Error: Please select a UOM Group or select a default UOM group in the Inventory Setup
  • Sage Intacct Sync Error: Invalid Country and country code / Cannot figure out country code from country USA
  • Sage Intacct Sync Error: Illegal character entity. (Last sync on xxxxxx did not finish successfully.)
  • Sage Intacct Sync Error: The entire transaction in this operation has been rolled back due to an error
  • Sage Intacct Sync Error: Sync did not finish successfully
  • Sage Intacct Sync Error: Summary does not exist
  • Sage Intacct Sync Error: The account number 'XXXX' requires a (department, customer, project, or classes)
  • Sage Intacct Sync Error: Chart of Accounts aren't syncing to Bill.com
  • Sage Intacct Sync Error: Intacct does not allow us to update this bill
  • Sage Intacct Sync Error: This company is not authorized for XML transactions. Please subscribe to the XML Gateway
  • Sage Intacct Sync Error: Payment could not be synced because related invoice(s) didn't sync
  • Sage Intacct Sync Error: Primary Account number invalid length, expecting(4) on account number
  • Sage Intacct Error: You cannot update a root level vendor from an entity/restricted user with one entity
  • Cannot overpay a bill or Cannot overpay an invoice
  • Sage Intacct Sync Error: Currently, the bill <Invoice Number> can only be reversed
  • Sage Intacct Sync Error: Vendor information cannot be changed because it is maintained by the vendor.
  • Sage Intacct Sync Error: You are attempting to post a transaction with a date outside of the current period
  • Sage Intacct Sync Error: A problem occurred while trying to connect to Intacct gateway
  • Sage Intacct Sync Error: Required field 'Vendor/Customer ID' is missing
  • Sage Intacct Sync Error: No bank has been selected to pay the transactions
  • Sage Intacct Sync Error: Payment could not be synced because related bill(s) didn't sync
  • Sage Intacct Sync Error: The Base Currency field and Currency field are required when multi base currency is enabled error
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