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Sage Intacct Sync Error: Line 1: The vendor dimension you selected -- 'vendor ID' -- is not related to your header-level Vendor Id dimension.

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Kaylen W.
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Error

Line 1: The vendor dimension you selected -- 'Vendor ID' -- is not related to your header-level Vendor Id dimension. (The header-level Vendor Id dimension you selected is 'Vendor ID'.) When you select a vendor dimension, that vendor must be either the same

 

Explanation

This error occurs when a vendor associated with a paid, previously-synced bill has been changed, usually due to a merge. Sage Intacct does not allow changes to paid bills to sync from Bill.com.

 

Solution

There are several potential solutions for this error, depending on your workflow:

  • Update the bill manually in Sage Intacct, and then:
    • Clear the sync error in Bill.com:
      • Click Fix next to the sync error
      • Select I've updated this bill in Intacct; remove this error and sync future updates 
      • Click Next
  • If you need the bill to show up under the new vendor record in Sage Intacct:
    1. In Sage Intacct, void the payment and delete the bill
    2. Contact Customer Support, and request that they re-sync both transactions from Bill.com