Error
| Payment could not be synced because related invoices(s) didn't sync. |
Explanation
This error occurs when the invoice associated with the payment getting the sync error can not be found in Sage Intacct. This can happen if the invoice that synced from Bill.com was deleted in Sage Intacct or a list object (customer, items, departments, etc) from the invoice is not connected with Sage Intacct.
This error occurs when the invoice associated with the payment in question cannot be found in Sage Intacct. This can happen for one of two reasons:
- When the invoice that originally synced from Bill.com was deleted in Sage Intacct
- When one of the objects used on the invoice (Customer, Item(s), Department(s), etc.) is not connected in Sage Intacct
Solution
Contact Customer Support. We will either resync the invoice, or troubleshoot to see which object is not connected in Sage Intacct. Once the issue is resolved, the payment will sync correctly.