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QuickBooks Desktop Sync Error: The email address specified for this customer is invalid, and the transaction is marked 'To be e-mailed'.

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Janelle L.
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Error

There was an error when saving a Invoice. QuickBooks error message: The email address specified for this customer is invalid, and the transaction is marked 'To be e-mailed'.

Explanation

When an invoice is marked to be emailed but the customer's address in QuickBooks Desktop is missing or invalid OR the customer's profile in Bill.com is missing an email or they have an invalid email address.

Solution

  • In QuickBooks, go to the customer's information and update the email address to a valid email address, and sync.

OR

  • Go to the customer's profile in Bill.com. Confirm if there is a valid email address in the email address field. If not, the customer will need to add an email OR edit the invoice and uncheck the "to be emailed" box.