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QuickBooks Online Sync Error: The amount cannot be updated on the Bill because of the current approval mode set.

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Joe S.
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Error

The amount cannot be updated on the Bill because of the current approval mode set.

 

Explanation

This error occurs when a Bill.com approval policy prevents QuickBooks Online (QBO) from syncing a bill update into Bill.com.

 

Solution

This error has several potential solutions, depending on your preferred workflow:

  • To allow edits to sync from QBO: 
    1. In Bill.com, hover over the gear icon, and then click Settings
    2. Under Payables, click Approvals
    3. Click the edit icon
    4. Under Are changes allowed to a bill (or vendor credit) that's been approved? select Allowed anytime. 
    5. Click Save
    6. Return to the Sync Status page
    7. Click Fix to the left of the sync error, and then click Next
    8. Sync again

 

  • To clear the error without changing any settings:
    1. Click Fix to the left of the sync error, and then click Next
    2. Sync again

 

  • To make changes in QBO without affecting Bill.com data: 
    • Contact Customer Support, and request that the 2-way sync for transactions be disabled.