Error

Explanation

This error occurs when changes are made to a vendor who controls their own information. Vendors who set up Receivables accounts to receive ePayments control their contact information within their own account. 

Solution

Contact the vendor and have them update their information within their Bill.com account. Then:

1. In Bill.com, from the Sync Error page, locate the error
2. Click Fix
3. Choose the first option to retain changes made in Oracle NetSuite and leave Bill.com unchanged
4. Click Next
5. Sync again

If the vendor cannot update their information in their Bill.com account:

1. In Bill.com, from the Sync Error page, locate the error
2. Click Fix
3. Choose the 2nd option to unlink the vendor from the Bill.com network
4. Click Next
5. Sync again - the changes made to the vendor will sync successfully.
6. Send a new invite to the vendor from their profile page.