Error
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Business Validation Error: This transaction is matched to a downloaded transaction. If you want to change the account, you need to unmatch the transaction first.
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Explanation
This error occurs when a payment in Bill.com is voided or updated, but the payment is downloaded and matched to a register in QuickBooks Online (QBO) that is different from the Payment Account listed on the payment in Bill.com.
Solution
To resolve this sync error:
- In Bill.com, click Payables > Vendors, and select the vendor associated with this payment.
- Click the Payment Confirmation Number - you will be directed to the Bill Payment Information screen.
- Edit the Payment Account to match the account register the payment was downloaded to in QBO and click Save
- Sync again
If this does not resolve the error, or you would prefer to manually update QBO, please contact Customer Support to clear the error.