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QuickBooks Desktop Sync Error: The given object ID "00000000000000000000" in the field "list id" is invalid

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Error

The given object ID "00000000000000000000" in the field "list id" is invalid

Explanation

An invalid list id sync error surfaces when Bill.com is missing a GL Account in the QuickBooks Sync Preferences.

Solution

  1. Hover over the gear icon, then click Settings 
  2. Navigate to Sync > Preferences and click the Edit icon
  3. Ensure the bank account is correct for both:
    • "Accounts Receivables Account in QuickBooks"
    • "GL Account for Bank Account ****xxxx"
  4. Save the changes
  5. Run the sync to resolve the errors and please reach out to Customer Support if additional help is needed.