Error
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The Amount Paid (plus credits) can't be less than the selected bills. Also, the selected bills can't be less than the selected credits.
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Explanation
This error occurs because either
- a vendor credit was applied to a bill in Bill.com has not been applied manually in QuickBooks Online,
- the bill (after vendor credits) is already marked as Paid in QuickBooks Online.
Solution
In QuickBooks, review the bill for the payment:
- If the bill is already paid, contact Customer Support to mark the payment created in Bill.com not to sync.
- If the bill is unpaid, manually apply the vendor credit to the bill in QuickBooks Online and then sync.