The Amount Paid (plus credits) can't be less than the selected bills. Also, the selected bills can't be less than the selected credits.
This error occurs because either
- a vendor credit was applied to a bill in Bill.com has not been applied manually in QuickBooks Online,
- the bill (after vendor credits) is already marked as Paid in QuickBooks Online.
In QuickBooks, review the bill for the payment:
- If the bill is already paid, contact Customer Support to mark the payment created in Bill.com not to sync.
- If the bill is unpaid, manually apply the vendor credit to the bill in QuickBooks Online and then sync.