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QuickBooks Online Sync Error: The Amount Paid plus credits can't be less than the selected bills


Error

The Amount Paid (plus credits) can't be less than the selected bills. Also, the selected bills can't be less than the selected credits.

 

Explanation

This error occurs because either

  • a vendor credit was applied to a bill in Bill.com has not been applied manually in QuickBooks Online,
  • the bill (after vendor credits) is already marked as Paid in QuickBooks Online.

 
Solution

In QuickBooks, review the bill for the payment:

  • If the bill is already paid, contact Customer Support to mark the payment created in Bill.com not to sync.
  • If the bill is unpaid, manually apply the vendor credit to the bill in QuickBooks Online and then sync.
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