Sign in

Invoice or record does not appear in Bill.com after a sync

OVERVIEW

Sync issues occur when invoices or records are created while a Sync is in progress.

SOLUTION

Editing the invoice number will trigger an update to the record on a subsequent sync. Try the following:

  • Edit the invoice number by adding an asterisk (*)
  • Run the sync
  • If the invoice sync in, remove the asterisk and run the sync one more time to clean up the record
Have more questions? Submit a request