Error
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Another customer, vendor, employee, or donor is already using this name in QBO. Please use a different name or ensure that there are no duplicates in Bill.com |
Explanation
QuickBooks Online (QBO) prevents duplicate names from being created in their software, so this error will occur when either a customer, vendor or employee of that name already exists in QBO.
Solutions
If there are two records in Bill.com or QBO (including inactive records), then the records will need to be merged. For assistance merging, please contact Bill.com Customer Support.
If duplicate records cannot be identified in Bill.com or QBO, then the name may exist in another QBO list:
- If the duplicate name cannot be located in QBO, alter the name of the record trying to sync in Bill.com by adding an asterisk (or other character) to the record name and run a sync. After making the change and syncing, remove the extra character in the record's name in QBO and click save. An error message will pop up in QBO and display a list that contains the record with the same name.
- If the record with the same name in QBO is a different record type than the one attempting to sync, and both records are needed, change the name of one of the records so they are not the same, and sync. As long as the Pay To field is correct, a vendor will still be paid properly.