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QuickBooks Online Sync Error: The name supplied already exists: Another product or service is already using this name. Please use a different name

Error

The name supplied already exists: Another product or service is already using this name. Please use a different name

Explanation

This error occurs when there is a duplicate item (product or service) in Bill.com. 

Solution

  • Verify that the new item created is actually needed in Bill.com. If not, please delete.
  • If the item is needed, please edit and update the name to something unique
  • Please contact customer service for assistance in linking the items between Bill.com and QBO if the item is not a duplicate 
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