Customer has a non-zero balance in QBO
This error occurs when a customer is deleted in Bill.com, and the deletion is trying to sync to QuickBooks Online (QBO), but the Customer has an open/non-zero balance in QBO.
There are several ways to address this error:
- Reactivate the customer in Bill.com until the customer has a non-zero balance in QBO
- Delete the customer's invoice(s) in QBO and sync again to allow the customer deletion to sync to QBO
- Contact Support to clear the error if you do not want the deletion to sync to QBO