When a customer is charged for an ePayment, they will receive the following information:
- An email notification
- An update on their bank statement regarding the debit (referred to as a header)
Header
The header pertains to the information regarding the debit displayed on a customer's bank statement. The header will display:
- Debit by Bill.com
- Business name of the company receiving payment
- Invoice number(s) being paid
- Amount
Email Notification
The following is an example of an email notification that the customer will receive:
From: Bill.com on behalf of <Receiving company name>
To: <Customer email>
Subject: Thank you for your payment to <Receiving Company Name>
Dear <Customer Name>,
This payment to <Receiving Company Name> will be made from your Bank Account ******XXXX on <payment date>.
Pay To Invoice # Invoice Amount Amount Paid Pay On
---------------------------------------------------------------------------------------------------------------
<Receiving Company Name> <Invoice #> <Invoice Amount> <Amount Paid> <Payment Date>
<Receiving Company Name> <Invoice #> <Invoice Amount> <Amount Paid> <Payment Date>
---------------------------------------------------------------------------------------------------------------
Total Payment Amount: <Total>
This payment (debit) will appear on the customer's bank statement as <Receiving Company Name>Bill.com, because Bill.com is receiving this payment on behalf of<Receiving Company Name>.
Thank you,
<Receiving Company Name>
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