Failed Payments

Beginning in August 2019, Bill.com will begin the auto-voiding and refunds of all payment types, except for Vendor Pay payments, if no action has been taken by the bank authorized user after 90 days.

This will include any historical payments that failed 90 or more days ago, and have not yet been addressed

Photo ID compliance requirement (FL and NM)

Compliance record keeping requirements say that we need to capture and store payor photo ID Information for Florida and New Mexico with certain payment amounts, if the payor is an individual/sole proprietor.

Applicable users will be asked to upload a copy of a photo ID when processing payments meeting or exceeding those amounts.