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International Wire Payments: Paying an International vendor


Note: As of March 25, 2020, we are unable to send payments to Jordan due to their country-wide lockdown. We will update this message as we receive new information.

Also, due to existing circumstances, some countries are experiencing payment delays as they transition to remote work environments. Please plan for additional time when sending payments to these countries, which you can find on the list of countries.

When paying an international vendor the bill should be entered in United States Dollars (USD). To pay:

  1. Hover over Payables, click Pay
  2. Select the bills to pay
    • Review each Payment Amount
      • Amount can be a partial payment
  3. Process Date - date the funds will be debited; is set to the next business day and cannot be edited
  4. Click Pay next to the bank account to debit
    • The account will be debited via ACH in USD
    • Payment method will display Wire, as the funds will be sent via international wire
    • Payment will arrive as indicated by the Arrives by date
    • Indicative amount of what the vendor will receive if selecting to pay them in local currency
      • Note: This amount can change if selecting a future process date as exchange rates fluctuate constantly


If available, the Wire reference number will be displayed on the Payment details page once the payment has processed. Provide this reference information to your vendor if the payment needs to be traced.


Things to know

  • Multiple bills for the same International vendor can be combined into one payment
  • International vendors already setup to be paid via International Wire can be paid from within the mobile app, for both IOS and Android. 
  • Wire reference information may not be available for payments to certain countries, ie: India
    • For payments without trace details, contact Customer Support for additional trace information
  • Payment failure notifications can take 1-3 weeks depending on the receiving bank
  • Payments of $1 or less will be auto voided. International wire payments must be over $1.