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Update to Security in Support Communications

In the ongoing effort to improve the security of our communications, we have changed how files are exchanged in Support communications. Previously, we allowed files to be sent to us as email attachments and we would send files to you as email attachments. To ensure security in the sending of files, we have updated our system to require that all attachments be submitted and received within the Support Center.

If asked to submit files, please log in to your account, click on Support, and look for Previous Requests, the envelope icon with a magnifying glass. Click the Support ticket ID or name of the request you’d like to submit an attachment to. Add a note and click “Add file” to attach a file to your reply.

Similarly, if you are sent a file, the file from us will be available in your Support History too. Click the Support ID or name of the request we sent the file through to access the file sent to you.

Additional security enhancement will be released in the coming months. Thank you for your cooperation as we improve the security of our Support communications.