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Internal Server Error when trying to connect NetSuite Sync

Issue

An Internal Server Error is produced when trying to sync Bill.com to NetSuite.

 

 

Explanation

This occurs when the NetSuite password entered in Bill.com contains a special character (ex: !, @, #, $, %, etc.)

 

 

Solution

Update your NetSuite password to one that doesn't contain any special characters and try again. 

If the error persists, please contact Bill.com Customer Support. 

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