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Sage Intacct Sync Error: Creating an advance payment requires an offset account. Offset account not selected.

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Kelly H.
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Error

 Creating an advance payment requires an offset account. Offset account not selected.

Explanation

This error occurs when an offset account is not selected in Sage Intacct, for an advance payment.

Solution

To resolve, please select a GL account for advance payments in Sage Intacct:

  1. In Sage Intacct, go to Company > Services > Configure Accounts Receivable
  2. Choose a GL Account for 'Customer Advances' 
  3. Click save