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QuickBooks Online Sync Error: Deposited Transaction cannot be changed

Error

 This transaction has been deposited. If you want to change or delete it, you must edit the deposit it appears on and remove it first

Explanation

This error occurs when a payment received has been edited in Bill.com and the update is trying to sync to QuickBooks Online (QBO), after it has previously synced to QBO and has been deposited.

Solutions

  • Remove the payment from the deposit in QBO to allow the update to sync
  • Manually update the payment in QBO and contact Customer Support to clear the error
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