Sync Error
| Remove the extra line item in the request, then reclassify the bill |
Explanation
This sync error occurs when a bill that has already been paid in Sage Intacct is updated with an additional new line item in Bill.com, and the update attempts to sync to Sage Intacct. A new line item cannot be synced to the bill in Sage Intacct after it has been paid.
Solution
Manually update the bill in Sage Intacct, then contact Bill.com Customer Support to request that the sync error be removed.