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Intacct Sync Error: Remove the extra line item in the request, then reclassify the bill

Sync Error

Remove the extra line item in the request, then reclassify the bill

Explanation 

This sync error occurs when a bill that has already been paid in Intacct is updated with an additional new line item in Bill.com, and the update attempts to sync to Intacct. A new line item cannot be synced to the bill in Intacct after it has been paid.

Solution

Manually update the bill in Intacct, then contact Bill.com Customer Support to request that the sync error be removed.

 

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