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QuickBooks Online Sync Error: Invalid Reference Id : Something you're trying to use has been made inactive. Check the fields with accounts, customers, items, vendors or employees.

Error

Invalid Reference Id : Something you're trying to use has been made inactive. Check the fields with accounts, customers, items, vendors or employees.

Explanation
This error occurs when the account, customer, item, vendor, and/or class on a bill, or the bill itself that is trying to sync has been deleted in QuickBooks Online (QBO), and sync cannot update or create the bill.

Solution

  • In QBO, check to see if the vendor and any accounts, customers, items, or classes listed in the bill have been deleted.
  • Also check to see if the bill itself was deleted in QBO
  • Once you have found what has been deleted, reactivate it, and then sync again.
  • If you are unable to reactivate the item that was deleted, or if you see that nothing has been deleted, contact Customer Support.
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