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Mobile App: Password and signing in

When you log into the mobile app for the first time, you'll get to make a special login PIN after entering your password. However, for security reasons, if you change your password, your PIN is disabled, and you'll need to take a few steps to get back into the mobile app. 


After changing your password

  1. Uninstall the mobile app from your phone or tablet. 
  2. Reinstall the app from the Itunes App Store on your Apple device, or the Google Play store for Android.
  3. Log in to the app with your new password, and set up a new 4-digit PIN.


Things to know

  • User profile needs to be activated prior to logging into the mobile app. To activate the user profile, find the email titled "Activate your Account" sent to the email address that will be used to log in.
    • If unable to locate the email:
      1. Check spam and filters. The email will be from ""
      2. Click Forgot Password on the login screen and check your email inbox for "Create a new password" email to create a password
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