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NetSuite Sync Error: DEPENDENCY_NOT_SYNCED: {"entity":"xxxx","id":"xxxx"}

Error

DEPENDENCY_NOT_SYNCED: {"entity":"xxxx","id":"xxxx"}

 

Explanation

This error appears when something listed on a transaction (vendor, account, etc.) is not correctly connected between Bill.com and NetSuite. 

 

Solution

This error has several possible solutions, depending on the object causing the error.

  1. First, locate the object causing the error.
    1. The entity listed in the error will let you know what kind of object is causing the error: vendor, bill, department, etc. 
  2. The ID listed in the error is either the Bill.com Object ID, or the NetSuite Internal ID. 
    • For Bill.com Object ID (a long string of letters and numbers)
      1. Copy the listed ID
      2. Paste the ID into the search field at the top of any page in Bill.com, and click Search
      3. The object will be displayed. 
    • For NetSuite Internal ID (a short string of numbers)
      1. Copy the listed ID
      2. In NetSuite, pull up a similar object to the one that isn't syncing
        • Ex: If a vendor is the object causing the sync error, open up any other vendor in NetSuite.
      3. Paste the NetSuite Internal ID you copied in step 1, into the URL of the object you just opened, after id=
        • Ex: https://system.na1.netsuite.com/app/common/entity/vendor.nl?id=1305
      4. Click Enter. This will open the object that is causing the sync error. 
      5. For objects not syncing to Bill.com from a OneWorld NetSuite account, make sure the object has access to the subsidiary syncing with Bill.com. 

 

If the object appears in both NetSuite and Bill.com, please contact Customer Support for further assistance. 

 

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