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NetSuite Sync Error: COULD_NOT_APPLY: Could not apply XXXX. It may not yet be synced, or it may have been applied by another payment.

Error

COULD_NOT_APPLY: Could not apply XXXX. It may not yet be synced, or it may have been applied by another payment.

 

Explanation

This error occurs when a payment is unable to sync to NetSuite because a payment already exists for the associated bill.

 

Solution

Verify that the bill is marked as Paid in NetSuite. To find the bill:

  1. From the Bill.com Sync Error page, locate the error
  2. Click the Payment Confirmation number
  3. The bill(s) will be listed on the payment information page
  4. Locate the bill(s) in NetSuite, and confirm that they are marked as Paid
  5. Contact Customer Support to have the payment marked not to sync
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