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Intacct Sync Error: Transaction 'XXXX' is already paid and can't be deleted

Sync Error

Transaction 'XXXX' is already paid and can't be deleted.

Explanation 

This sync error has two possible causes:

  • A payment has been voided and the related bill has been deleted in Bill.com. However, because the bill is still marked as paid in Intacct, the sync is unable to delete it.
  • An update has been made to a bill in Bill.com that is already paid in Intacct. When a bill is updated in Bill.com, the sync deletes said bill in Intacct and then recreates it as the updated version. Because the bill is paid in Intacct, the sync is unable to complete the deletion. 

Solution

The solution for this sync error varies based on the root cause: 

  • If the payment has been voided and bill has been deleted in Bill.com, manually void the payment and reverse the bill in Intacct. Once complete, select -I've updated this Bill in Intacct; remove this error and sync future updates.- from the sync status page, confirm the selection and sync again.
  • If the error was triggered by an update to a paid bill, manually update the bill in Intacct. Once done, select -I've updated this Bill in Intacct; remove this error and sync future updates.- from the sync status page, confirm the selection and sync again.
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