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Sage Intacct Sync Error: The amount cannot be updated on the Bill because of the current approval mode set

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Kaylen W.
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Error

The amount cannot be updated on the Bill because of the current approval mode set.

 

Explanation

This error occurs when a bill is edited in Sage Intacct, but has already been partially- or fully-approved in Bill.com.  

If the Bill Approval Workflow setting in Bill.com is set to Changes are not allowed, then partially-approved or fully-approved bills edited in Sage Intacct will trigger this error.

If it is set to Allowed until every approver has approved, then fully-approved bills edited in Sage Intacct will trigger this error. 

 

Solution

This error has several potential solutions, depending on your preferred workflow:

  • To allow edits to sync from Sage Intacct: 
    1. In Bill.com, hover over the gear icon, and then click Settings
    2. Under Payables, click Approvals
    3. Click the edit icon
    4. Under Are changes allowed to a bill (or vendor credit) that's been approved? select Allowed anytime. 
    5. Click Save
    6. Return to the Sync Status page
    7. Click Fix to the left of the sync error, and then click Next
    8. Sync again

 

  • To clear the error without changing any settings:
    1. Click Fix to the left of the sync error, and then click Next
    2. Sync again

 

  • To make changes in Sage Intacct without affecting Bill.com data: 
    • Contact Customer Support, and request that the 2-way sync for transactions be disabled. 

 

If the error persists, please contact Customer Support.