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Intacct Sync Error: Please provide a payment batch key

Sync Error

Please provide a payment batch key.

Explanation

This error occurs when the Payments Summary frequency is set to User Specified. The frequency must either be Daily or Monthly.

Solution

Change the Payments Summary frequency to either Daily or Monthly. To do so, complete the following steps in Intacct:

  • Hover over the Accounts Receivable tab
  • Click Configure Accounts Receivable
  • Scroll down to Summary Frequency in the Accounting Settings section
  • Change the Payments field to either Daily or Monthly and Save the changes
  • Sync
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