Once a credit memo has been deactivated, it is completely unapplied from any invoices it had been applied to.

Deactivate a credit memo:

1. Hover over Receivables and then click Invoices.
2. Click "All Credit Memos"
3. Click the Reference # (Ref #) of your credit memo
4. Click the trash can icon to deactivate.

Reactivate a credit memo:

1. Hover over Receivables and then click Invoices.
2. Click "All Credit Memos"
3. Select "Show Inactive Credit Memos" at the bottom of the page.
4. Click the Reference # (Ref #) of your Credit Memo
5. Click the open trash can icon to reactivate.

Note: Reactivating an invoice will not reapply it to any invoices it was applied to before deactivation.