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Deactivate / reactivate credit memos

Once a credit memo has been deactivated, it is completely unapplied from any invoices it had been applied to.

Deactivate a credit memo:

  1. Hover over Receivables and then click Invoices.
  2. Click "All Credit Memos"
  3. Click the Reference # (Ref #) of your credit memo
  4. Click the trash can icon to deactivate.

 

Reactivate a credit memo:

  1. Hover over Receivables and then click Invoices.
  2. Click "All Credit Memos"
  3. Select "Show Inactive Credit Memos" at the bottom of the page.
  4. Click the Reference # (Ref #) of your Credit Memo
  5. Click the open trash can icon to reactivate.

Note: Reactivating an invoice will not reapply it to any invoices it was applied to before deactivation.

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