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Intacct Sync Error: Illegal character entity. (Last sync on xxxxxx did not finish successfully.)

Error

Last sync on {date/time} did not finish successfully. Error:com.bill.intacct.exception.IntacctWaiException: java.lang.RuntimeException: org.apache.axiom.om.OMException: [com.ctc.wstx.exc.WstxLazyException] com.ctc.wstx.exc.WstxParsingException: Illegal character entity: expansion character (code 0x1c) not a valid XML character at [row,col {unknown-source}]: [1,28830]

Explanation

This error occurs when something syncing from Intacct (typically a customer or vendor record) contains a prohibited character.

 

Solution

Please contact Customer Support for assistance.

 

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