Cancel / Void Payment Cutoff Timing – Support Center

Payments scheduled before 3 PM PT the banking day before the process date can be canceled before 4 PM PT on the banking day before the process date
- Expedited payments (Pay Faster) can be canceled before 12 PM PT
Payments scheduled after 3 PM PT the banking day before the process date can be canceled before 6 PM PT on the banking day before the process date
- Ex 1: If scheduling a payment on a Monday at 2:59 PM PT with a Tuesday process date, the payment can be canceled up to 4 PM PT on Monday
- Ex 2: If scheduling a payment on a Monday at 3:01 PM PT with a Tuesday process date, the payment can be canceled up to 6 PM PT on Monday
- Ex 3: If scheduling a payment on a Friday for a Process Date of Tuesday, and Monday is a bank holiday, the payment would need to be cancelled by the Friday before, based on the time frames listed above

An ePayment can be voided after 1 am PT on the Process Date and before 1 pm PT on the banking day before the deposit date (no action can be taken between 2 pm PT on the banking day before the Process date and 1 am PT on the Process date)
Voiding the ePayment will not prevent the debit from your bank account

Vendor Direct payments can be/voided prior to being authorized (i.e.before the vendor enters the single use virtual card number into their merchant card processing system and gets an authorization code)
Once the Vendor Direct payment has been authorized, it cannot be voided

After 1 am PT on the Process Date, a check can only be voided, and only if it has not already been cashed by the vendor (no action can be taken between 6 pm PT on the banking day before the Process date and 1 am PT on the Process date)
Voiding the check will not prevent the debit from your bank account because the payment has already processed
If there is a check # on the payment confirmation screen, the check has already been mailed out to your vendor
Voiding a check will place a Stop Payment on the check
A check with a Stop Payment on it will be rejected when presented at the bank
As a courtesy to the vendor, please inform them that the check is not longer valid in order to prevent any fees from their bank that might incur if they attempt to cash it
Checks can be voided until they have been cashed by your vendor (and cleared by the vendor’s bank)
All checks are printed with the words “Void after 90 days”. On the 91st day after the date of issue, the check will be voided and the funds will be deposited back to the payment account

A Receivables payment made from a portal account, (your Branded Website address), before 3 PM PT the banking day before the payment date can be canceled before 4 pm PT the banking day before the Payment Date
A Receivables payment made from a portal account, (your Branded Website address), after 3 PM PT the banking day before the payment date can be canceled before 6 pm PT the banking day before the Payment Date
If a Receivables payment from a portal account is canceled, no debit will be made to the customer’s account
Receivables payments made from another Bill.com account, customer is connected via the Network and the customer profile has a Payment Network ID (PNI), cannot be canceled by the receiver. Payments made from another Bill.com account will need to be canceled by the payer.
If the receiving business cancels these types of payments, it is only cosmetic. This type of void will not stop money movement.

The timing of when you receive a void and credit varies, because the original debit from your bank account may not have settled in our account
A credit may take 2-5 business days from the date of the void request, depending on when the funds debited your account
Processed expedited (Pay Faster) payments cannot be voided and reissued. Instead, void the payment, and then re-schedule payment once the void is complete

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