Sign in

Cancel / Void Payment Cutoff Timing

Overview

Canceling or voiding a payment may not always be as straightforward as clicking a button. Below are the details you may need to know, based on the type of payment being canceled/voided. Please make sure to check out the Additional Information section for some important additional details.  

 

Table of Contents

  1. Checks
  2. ePayments
  3. Receivables ePayments
  4. Additional Information  

 

1. Checks

  • A check can be canceled until 2 pm PT on the banking day before the Process Date.
    • Ex: If the Process Date is on a Tuesday, and Monday is a bank holiday, the cut off time to cancel the payment is the Friday before, 2 pm PT.
  • After 1 am PT on the Process Date, a check can only be voided, and only if it has not already been cashed by the vendor. (no action can be taken between 2 pm PT on the banking day before the Process date and 1 am PT on the Process date)
    • Voiding the check will not prevent the debit from your bank account.
    • If there is a check # on the payment confirmation screen, the check has already been mailed to your vendor. 
    • Voiding a check will place a Stop Payment on the check. 
      • A check with a Stop Payment on it will be rejected when presented at the bank. 
  • Checks can be voided until they have been cashed by your vendor (and cleared by the vendor's bank).
  • All checks issued after May 16, 2014 are printed with the words "Void after 90 days". On the 91st day after the date of issue, the check will be voided and the funds will be deposit back to the payment account. 
    • Checks issued before May 16, 2014 will not expire, and will still be honored at any time.

Back to top 

2. ePayments

  • An ePayment can be canceled until 2 pm PT on the banking day before the Process Date.
    • Ex: If the Process Date is on a Tuesday, and Monday is a bank holiday, the cut off time to cancel the payment is the Friday before, 2 PM PT.
  • An ePayment can be voided after 1 am PT on the Process Date and before 1 pm PT on the banking day before the deposit date (no action can be taken between 2 pm PT on the banking day before the Process date and 1 am PT on the Process date)
    • Voiding the ePayment will not prevent the debit from your bank account. 

Back to top

3. Receivables ePayments

  • A Receivables payment can be canceled until 2 pm PT the banking day before the Payment Date.
  • If a Receivables payment is canceled, no debit will be made to the customer's account.

Back to top

4. Additional Information 

IMPORTANT: Void Timing

  • Payments cannot be canceled after 2 pm PT on the banking day before the Process Date. Keep this in mind when scheduling your payments; if you schedule a payment the day before your desired process date, you won't be able to cancel it after 2 pm PT that same day.
    • Ex: At 2 pm PT on Monday, you schedule a payment with Tuesday (the following day) as the Process Date. 
  • After 2 pm PT on the banking day before the Process Date, a payment can only be voided. 

 

Void + Credit Timing

  • The timing of when you receive a void and credit varies, because the original debit from your bank account may not have settled in our account.
  • A credit may take 2-5 business days from the date of the void request, depending on when the funds debited your account. 

Back to top

Have more questions? Submit a request
Powered by Zendesk