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Intacct Sync Error: Intacct does not allow us to update this bill

Error

Intacct does not allow us to update this bill. 

 

Explanation

This error occurs when Intacct will not allow an update to a bill to sync from Bill.com. The bill might be in a closed period, or already been marked as Paid in Intacct. 

 

Solution

To resolve this error, update the bill manually in Intacct. Then: 

  1. Hover over the gear icon, and then click Settings
  2. Under Sync, click Status
  3. Click Fix next to the sync error
  4. Select Don't sync this change. I have manually updated in Intacct any changes made to this bill/payment in Bill.com
  5. Click Next
  6. Sync again
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