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Intacct Sync Error: “Payment cannot be processed as one or more bills have been paid. Please check your input values.”

Error 

Payment cannot be processed as one or more bills have been paid. Please check your input values.

 

Explanation

This error occurs when a payment is trying to sync to Intacct from Bill.com, but the bill is already paid in Intacct. 


Solution

The sync error can be cleared by clicking “Resolve” next to the error on the sync status screen in Bill.com, then select the option “I’ve updated this sentpay in Intacct; remove this error and sync future updates” and click “Next.” 

Important: if the bill payment was processed through Bill.com, be sure the payment account on the payment in Intacct is listed as the Bill.com Money Out Clearing account to avoid an account imbalance. Please contact Customer Support with any questions.

 

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