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Intacct Sync Error: Payment could not be synced because related invoice(s) didn't sync

Error

Payment could not be synced because related invoices(s) didn't sync.

 

Explanation

This error occurs when the invoice associated with the payment getting the sync error can not be found in Intacct. This can happen if the invoice that synced from Bill.com was deleted in Intacct or a list object (customer, items, departments, etc) from the invoice is not connected with Intacct.

This error occurs when the invoice associated with the payment in question cannot be found in Intacct. This can happen for one of two reasons: 

  • When the invoice that originally synced from Bill.com was deleted in Intacct
  • When one of the objects used on the invoice (Customer, Item(s), Department(s), etc.) is not connected in Intacct

 

Solution

Contact Customer Support. We will either resync the invoice, or troubleshoot to see which object is not connected in Intacct. Once the issue is resolved, the payment will sync correctly. 

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