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Intacct Sync Error: Primary Account number invalid length, expecting(4) on account number

Error

Primary Account number invalid length, expecting(4) on account number.

 

Explanation

This error is occurring because the account being synced to Intacct doesn't have an associated 4-digit account number.  

 

Solution

  1. Hover over the gear icon, and then click Settings
  2. Under Sync, click Status
  3. Click on the name of the account getting the error
  4. Click the edit icon
  5. Enter a unique, 4-digit account number that isn't currently in use in your Bill.com account
  6. Click Save
  7. Sync again
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