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Intacct Error: You cannot update a root level vendor from an entity/restricted user with one entity

Error

You cannot update a root level vendor from an entity/restricted user with one entity

Explanation

There are 2 reasons this error can occur:

  1. The sync is connected to the entity level but the object related to the sync error is owned at the root level in Intacct
  2. The user used under the Sync > Login Info in Bill.com does not have access to the top entity.

Solution

Based on the reason for the error, there are 2 solutions:

  1. If your list objects (Chart of Accounts, Vendors, Departments, etc.) are managed at the root level, please manually update these objects in Intacct. Once you have updated the information manually in Intacct, you can click "resolve" or "fix" next to this error on the sync error page and select "I've updated this vendor in Intacct; remove this error and sync future updates" to clear the error.
  2. Make sure the sync user in Intacct (which is used in the Login Info page in Bill.com) is set up at the root level and is unrestricted.
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