This article provides reasons ePayments fail and how to resolve them.
If an ePayment fails, an email will be sent to inform all users with payment permissions; the email will contain a return code from the vendor's bank, giving the exact reason for the failure. The most common reasons are:
- The account number and/or routing number is incorrect
- The name on the bank account doesn't match the vendor name in Bill.com.
See a list of the most common return codes here: Invalid Bank Account
The reason code can also be found in the audit trail of the vendor's bank information.
- Hover over Payables and click Vendors
- Click the vendor's name
- Hover over "Vendor Details" and click "ePayment Info."
- Click the bank account number
- Hover over Details and click "Audit Trail."
Vendor bank account information was entered manually
- If the ePayment failed because the name in Bill.com didn't match the name on the bank account, correct the name, void and reissue the payment.
- If the account number and/or routing number was incorrect, confirm the bank information with the vendor. Correct the vendor bank account information, void and remit the payment then initiate a new payment for the bill.
- If the ePayment failed for another reason (account closed, unable to locate account, etc.), contact the vendor directly; the vendor may need to contact their bank's ACH department for more information.
Vendor was sent an invite to receive ePayments
- Contact the vendor directly. Since the vendor set up a free Receivables account to get paid, the vendor controls their own remittance information, and will need to make all changes in their account.
- If the ePayment failed for another reason (account closed, unable to locate account, etc.) the vendor may need to contact their bank's ACH department for more information.