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Log files available to help diagnose sync issues

OVERVIEW

If syncing with QuickBooks for Windows, Xero, or Netsuite there are log files to help diagnose sync issues.

STEPS

  1. Hover over the gear icon and click Settings
  2. Under Sync, click Logs

 QuickBooks and Xero

Log link - QuickBooks Desktop and Xero



NetSuite

Log link - NetSuite


This link will redirect to a page where there will be a list of log files. Each file contains information about past syncs, and are mainly used by Bill.com Customer Support, as well as Engineering, to help diagnose issues that may arise during the sync.

 

 

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