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Multi-Factor Authentication: Change your phone number, or add a backup number

In case you ever lose access to your Primary phone number, we highly recommend establishing a backup.

Add a backup phone number

  1. Hover over the gear icon, click Settings
  2. Click Profile under You
  3. Hover over Details, click Security
  4. Click Add Backup Phone
  5. Click Next, then follow steps to establish backup phone

Change the Primary Phone number

  1. Hover over the gear icon, click Settings
  2. Click Profile under You
  3. Hover over Details, click Security
  4. Click Change Primary Phone
  5. Click Yes to confirm the deletion of the Primary Phone
  6. To confirm, a Security Code will be sent to the existing Primary Phone number, enter the Security Code, then follow the steps to set up the new Primary Phone number.

Things to know

  • If you no longer have access to your original Primary phone number, and you have already established a Backup phone number, click Use Backup Phone
     Use_Backup_Phone_link.png
  • If you no longer have access to your Primary phone number, and you have not established a Backup number, contact Customer Support. For security reasons, you will need to provide documentation to verify your identity before the Primary Number can be reset.
  • Have an international phone number? Learn more here