OVERVIEW
Voided payments do not sync with all Accounting Software packages. Please see the table below to determine if a voided payment will sync with your accounting system:
| Accounting System | AP Voids Online | AP Voids Offline | AR Voids Online | AR Voids Offline |
|
QuickBooks for Windows |
No | Yes | No | Yes |
|
QuickBooks Online |
Yes | Yes | No | Yes |
|
QuickBooks Enterprise |
No | Yes | No | Yes |
|
Xero |
Yes | Yes | Yes | Yes |
|
Sage Intacct |
Yes | Yes | No | No |
|
Oracle NetSuite |
Yes | Yes | N/A | N/A |
NOTE
- If the voided payment does not sync with your Accounting Software, the payment will need to be manually voided from the Accounting Software.
- Once the void is processed in Bill.com, the sync will automatically post a debit to the bank account in your Accounting Software. This will reverse the original credit to the bank account.
- To void the payment with the current date, void the payment in your accounting software first, then void the payment in Bill.com. This will cause a sync error and you will need to make any adjustments in your accounting software manually. Please contact Customer Support for assistance with clearing the error.