In our experience, the vast majority of payments arrive successfully to their final destination and are properly applied if the address in the vendor set up is complete and correct in the Bill.com account.
If the address information is not correct, in many instances the checks are returned to us and we do promptly notify the senders of the return.
To ensure that the payment arrives to the vendor please consider the following:
- Verify that the address is correct - This can be done during the bill entry process. After choosing the vendor name, click on the "Details" link to view the vendor information. If necessary, make the appropriate edits.
- Consider ePayments - Bill.com offers the option to pay your vendors via ePayment, this will enable us to transfer the payments directly into your vendor's bank account, eliminating the chance of lost or misdirected checks by the US postal service.