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Reasons for returned checks


There can be a number of reasons why checks are returned. The most common ones are as follows:

  • Invalid mailing address
    • Check can not be delivered due to incorrect address
  • Insufficient information on check or invoice
    • The vendor does not know how to apply the payment with the given information
  • Duplicate payment
    • Payment was already received from the vendor regarding the payment account


If a check was returned to us, you will need to either void and credit the funds back to your account or fix any necessary information on the vendor record and then void and reissue the payment.


For instructions on voiding payments: Voiding a bill payment