We are having difficulty processing your payment for your Bill.com subscription fees based on the credit card on file. To protect your security and privacy, your issuing bank cannot provide us with information regarding why your credit card was declined However, there are a few steps you can take to resolve this matter:
Please verify the payment information within the Billing section of your Bill.com account is correct (expiration date, billing address, security code, etc.). A common issue is entering a company address instead of a personal address or vice versa.
Please contact your credit card issuing bank to learn more about their policies, including any detailed reasons for this particular charge decline. Some issuers put restrictions on using credit cards for electronic or Internet charges.
Once you've determined the reason for the decline, you can update your credit card information on a screen that appears after login. A charge will then be made automatically for any outstanding balances.
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