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QuickBooks for Windows Sync Error: Object "XXXXXXX-XXXXXXXX" specified in the request cannot be found

Error

Object "XXXXXXX-XXXXXXXX" specified in the request cannot be found. QuickBooks error message: Invalid argument. The specified record does not exist in the list.

Explanation

This error is occurring because the item listed in the sync error cannot be found in QuickBooks. See Solutions below for more details.

Solution

The solutions below are dependent on the type of sync error that have surfaced. First determine which sync error type has been encountered by clicking on the Gear Icon and navigating to Overview > Sync > Status. One of three types will appear:

  • List Item: Vendor, Chart of Account, Item, Department
  • Accounts Payable: Bill, Bill Payment, Funds Transfer
  • Payment Received: Invoice

List Item: Vendor, Account, Item or Department

The record most likely can not be found in QuickBooks and is the culprit of the sync error.

Record not found in QuickBooks

If the matching record can not be found in QuickBooks, contact Bill.com Customer Support and request either:

  • A resync of the record or
  • Mark the record not to sync (if it has been deleted).

Record found in QuickBooks

If the matching record is found in QuickBooks, try the following:

  • Edit the record name to add an asterisk (*),
  • Then rerun the sync and contact Bill.com Customer Support to help you merge the record in Bill.com, keeping the record with the asterisk (*).

Accounts Payable: Bill, Bill Payment or Funds Transfer

One of the records associated with the bill that is trying to sync cannot be found in QuickBooks, and is causing the sync error.

In Bill.com, on the Sync Status page,

  • Copy the object number (Example: 80000002-1312996353)
  • Click the magnifying glass
  • Paste the Object number and click Search to locate the record causing the sync error

Record not found in QuickBooks

If the matching record can not be found in QuickBooks, contact Bill.com Customer Support and request either:

  • A resync of the record or
  • Mark the record not to sync (if it has been deleted).

Record found in QuickBooks

If the matching record is found in QuickBooks, try the following:

  • Edit the record name to add an asterisk (*),
  • Then rerun the sync and contact Bill.com Customer Support to help you merge the record in Bill.com, keeping the record with the asterisk (*).

Payment Received

If the sync error is related to a Payment Received, either the invoice in QuickBooks has payments applied (Paid status) or the Accounts Receivable account associated with the invoice in QuickBooks has changed. Try the following:

  • If the invoice has a status of Paid in QuickBooks:
    • Delete the payment(s) in QuickBooks and rerun the sync
  • If the Accounts Receivable account associated with the invoice in QuickBooks is different than the account listed in your Sync Preferences:
    • Edit the sync preferences to match the AR account used on the invoice
    • -OR-
    • Edit the AR account on the invoice to match the AR account used in sync preferences.

NOTE: We cannot mark AR invoices to re-sync. It will cause an error we cannot resolve. 

Receivables payments for QuickBooks for Windows can only be in Bill.com OR QuickBooks. You cannot enter payments on both sides without throwing off the invoice's total amount due. We recommend that all payments be entered in Bill.com and permitted to sync to QuickBooks. In rare cases, such as closed books, Customer Support can mark payments received not to sync if they are voided in Bill.com and payment(s) will only be entered in QuickBooks. 

If the invoice balance is off in Bill.com, make sure payments are entered on only one side (either Bill.com OR QuickBooks), add an asterisk to the invoice in QuickBooks and sync. If this does not correct the issue, contact Customer Support to assist you. 

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