Whether you're setting up billing for the first time, or adding a new card to use for billing, use the steps below to quickly keep your account information up to date.  

Adding a credit card for billing 

1. Hover over the gear icon, and then click Settings 
2. Under "Your Account with Us," click Billing
3. Click "Add Card"
4. Enter your payment information, and then click "Save Customer Profile" 

Adding a billing bank account for ACH billing

ACH billing is automatically available on accounts created after 4/12/19; please contact Customer Support to enable this feature on older accounts. Note: This feature is not available for Console billing or accounts under Consoles yet but it is coming soon, stay tuned!

1. Hover over the gear icon, and then click Settings
2. Under Your Account with Us, click Billing
3. Select Use Bank Account
4. Select a previously verified bank account or click Manage your bank accounts here to add a new bank account
   • If you add a new bank in step 4, once verified, repeat steps 1-4 and select the newly verified bank.

For console accounts

1. Go to the Billing tab > Payment Info
2. Click on the Add Card button and enter the cc information

Things to know

Credit card billing

• After a credit card is added, the card cannot be edited
• If a new card is issued with an updated expiration date and verification code, follow the steps to enter the card information with the updated information
• The outdated card will be made inactive in Bill.com when the new card information is saved
• When entering your payment information, some fields will be auto-filled with data from the account
• Verify the auto-filled information to be sure it corresponds to the billing information for the card entered
• A common issue is entering personal card information, but not updating the auto-filled Full Name and address fields from the company information on the account
• If you already have a card on file, it will automatically be made inactive in Bill.com when you save your new card information
• Once a card is deleted or made inactive, it cannot be reactivated

Bank Account ACH Billing

• Any verified bank account added to your Bill.com account can be used for billing and/or for sending vendor payments by the authorized user with proper permissions
• After a bank account is added and verified, it cannot be edited
• If you already have a card on file, it will automatically be made inactive in Bill.com if you change to ACH billing
• Once a bank account is deleted or made inactive, it cannot be reactivated
• ACH billing is not available at the Console level at this time
• If you do not see the ACH billing option in your account, please reach out to Customer Service for assistance