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Correcting a vendor's bank account information

Previously entered bank account information can not be edited. When a vendor's bank account information entered in Bill.com needs to be corrected, the incorrect account must be deactivated. The instructions below provide details on setting up the bank account properly. This applies to bank information that has been added to the vendor record manually. For vendors who are linked by Payment Network ID, see below.
 
Deleting Vendor Bank Information
  1. Hover over Payables, click Vendors
  2. Click the vendor's name
  3. Hover over Vendor Details, click ePayment Info
  4. Click the account number of the account to be removed, click Deactivate 
  5. Click OK to confirm
 
Once the outdated bank account has been deactivated, add the new bank information:
  1. Hover over Payables, click Vendors
  2. Click the vendor's name
  3. Click Set up ePayments
  4. Click You already have their bank information
  5. Enter their bank account information, including Routing and Account Numbers, Bank Account Type, and contact email
    • Note: NACHA (National Automated Clearing House Association - the organization that governs automated money movement in the United States) requires users to indicate the bank account type when adding any new bank account
  6. Click Save

 Tips

  • If your vendor uses Bill.com to receive payments (either with a free Basic Receivables account, or a full Advanced Receivables account), and is linked in the network, they'll need to update their bank account information themselves. Read our article about sending vendor notes.

 

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