Intacct Sync Error: Invalid Country and country code / Cannot figure out country code from country USA

Zendesk API

October 16, 2019 23:03

Error

Invalid Country and country code / Cannot figure country code from country USA.

Explanation

This error occurs when the Use ISO country codes setting is turned on in Intacct. This setting limits the sync's ability to update the Country field for vendors and/or customers.

Solution

In your Intacct account, go to Company > Company Info > General Information
Uncheck Use ISO country codes
Sync again