After sending a person or company an invitation to pay or get paid by you electronically, you may find you need to cancel the invite. This might be because the email address was incorrect and needs to be updated, an invite was sent to the wrong person, or you simply changed your mind.

Please note: Once an invitation is sent, we cannot prevent the email from going out to the listed email address. Canceling an invite will invalidate the link contained in the invite email.

To cancel an invite:

1. Click Network > Invites.
2. Under "Invites Received", click Sent 
3. Click the name of the company whose invite you'd like to cancel.
4. Scroll down, and click "Cancel Invite".
5. Click OK.

To cancel vendor invitations created by entering a Payment Network ID (PNI):

1. Click Payables > Vendors 
2. From the vendor list, locate and click on the name of the vendor at issue.
3. Click the [Unlink] option in the vendor detail to remove the PNI from the record at issue, and cancel the invite.

To cancel Customer invitations created by entering a Payment Network ID (PNI):

1. Click Receivables > Customers 
2. From the Customer list, locate and click on the name of the customer at issue.
3. Click the [Unlink] option in the customer detail to remove the PNI from the record at issue, and cancel the invite.

The invitation has now been canceled - if you need to send an invite again again after making contact information changes, follow the steps in the Answer below:

Inviting a vendor to be paid electronically